Moftah Exchange Company, the leading national company in providing banking services in Yemen, obtained the ISO 9001 international quality certificate for the quality management system after a comprehensive and intensive audit process conducted by one of the leading consulting firms in the field of international ISO certification, to be one of the first financial and banking institutions to achieve this. achievement in the country.
ISO 9001 is a globally recognized standard that defines requirements for a quality management system and provides a framework for organizations to improve their processes and ensure customer satisfaction.
After undergoing a rigorous evaluation process conducted by an independent external auditor.
This certificate was granted to Moftah Exchange after completing the internal and external audit process and activating the international quality system in the units, divisions, departments and branches of the company, as an achievement that reflects the keenness and commitment of the continuous work team to provide the best services to its customers.
In this context, Mr. Hafez Ahmed Moftah – General Manager of Moftah Exchange Company praised this achievement of the company, pointing out that this award is not only an achievement for the company, but also a recognition of the great efforts made by the work team over the past years.
Speaking about the company’s achievement of this achievement, Moftah said, “We are proud of obtaining this important certificate.” “It is a testament to our dedication to excellence and our ongoing commitment to providing our customers with the best possible service.” Which makes it imperative for us to continue working hard to achieve more achievements in the future.”
He added, “We will continue striving towards the summit to achieve excellence in business performance and leadership in service provision.” “This certification is just one step in our journey towards becoming the best financial institution in Yemen.”
He stressed that the company obtaining this certificate is an actual beginning and a real start for the process of continuous change and development in the journey of ascent and upgrading the company to the top. It is also a strong indication of the company’s interest in improving its operations and achieving its goals.
Moftah Exchange Company is proud to announce that it has obtained the international quality certificate ISO 9001 for the quality management system. This award is considered a milestone for the Yemeni banking sector in general and an important achievement for Moftah Company in particular, as it reflects its constant commitment to providing the highest levels of quality in all aspects of its work.
The ISO 9001 certification will help Miftah to improve its operations and enhance customer satisfaction, and it will also provide a guarantee to customers that they are dealing with a company committed to excellence, quality and continuous improvement, and keen to keep abreast of technological developments and global changes in providing its financial and banking services, despite the exceptional challenges that Yemen has been going through since the eighteenth century. years.
Muftah Exchange Company has been operating in Yemen for about 20 years and has built its reputation as a reliable and trustworthy financial institution. The company offers a range of distinguished services through its branches spread over the geographical map of the Republic of Yemen, including money transfer, foreign currency transfer, bill payment and salary disbursement.
Moftah Exchange Company congratulates its team and all its clients inside and outside Yemen for this historic achievement and looks forward to continuing to provide the highest levels of quality and service to its customers all over the world.
In a large official ceremony held today in the capital, Sana’a, in the presence of Mr. Wadih al-Sada, Head of the Information Collection Unit at the Central Bank of Yemen, a number of managers and representatives of local governmental and private banks, as well as managers of local money transfer networks, representatives of electronic financial portfolios, and a large number of exchange and transfer companies in Yemen, Mr. International Quality in the Republic of Yemen by handing over the ISO 9001 certificate to Miftah Exchange Company, which was received by the Deputy General Manager of the company, Mr. Atef Ahmed Miftah.
